Browsing by Author "Muir, Tamara"

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Customer Service Excellence through Service Quality Assessment and Enhancement Project at Al Maktoum Medical Library
(2019-11) Muir, Tamara; Rahman, Thasleem H
Al Maktoum Medical Library (AMML) support patrons to find solutions for their information needs and provide effective & efficient ways of services to deliver information. To achieve excellence in customer service continuous assessment is required. To ensure high quality services to the patrons library benchmarked international standard for delivering excellence in customer service. The project proved useful to assess the quality of services offered at AMML. It concludes that AMML should maintain and strengthen the services with which users are satisfied, and improve those about which they are concerned. A library is required not only to improve its collection, services and facilities , but it also should continue taking their feedback to discover the effectiveness of the resources and services offered. Such studies may be conducted at regular intervals to understand internal process, assess the quality of services and users' perceptions that may be addressed to achieve their satisfaction.
A Unique Community Engagement Activity at MBRU
(2018-11) Muir, Tamara; Rahman, Thasleem H; Tegginmani, Shakeel A; Abdelkhaliq, Laila; Rafeeq, Mohamed
The Al Maktoum Medical Library (AMML), an arm of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU), plays a key role in supporting students and staff of MBRU as well as the wider healthcare community, by providing access to high-quality and authoritative information resources. AMML hosted a library week event on September 23rd - 27th 2018 under the theme ”Discover, Share and Inspire” with both social and library educational activities. It was a unique approach to conduct a whole week of activities to engage library users that included students, faculty, staff and wider healthcare professionals. Key objectives of the Library Week were to promote the library services and create awareness of the vital role that library plays in an academic institute. Preparation started with forming an organizing committee comprising of library staff, students, and faculty to design the scientific, social and community engagement programs for the library week. Library collaborated with leading medical content publishers, library technology providers, bookshops, regional university librarians, internal and external stakeholders.